FAQ

What is your return policy?
We offer a 14 day return policy from the date you receive your order. To be eligible for a return, items must be unused, in original packaging with tags still attached.

How long do refunds take?
Once we receive and inspect the return, refunds are processed within 5 business days to your original payment method.

Are there restocking fees?
No, we do not charge restocking fees.

What are your shipping times?
We offer free shipping on all UK orders. Shipping takes 2-4 business days on average. During busy times, orders can take up to 3 extra days.

What if my order is damaged during shipping?
Please take photos documenting any damage immediately. Contact us at [email protected] with your order number so we can assist you.

Contact information:

Business address:

Express Matting Services Ltd.
Unit 1B, The Summit, Manchester Road
Burnley
BB11 5HG
United Kingdom

Contact hours:
Mon - Fri: 08:00 - 17:00 GMT

Email: [email protected]
Phone: +441744520110

Company No: 07000887
VAT No: GB987256073